Frequently Asked Questions


How long will it take to get my mask?

Most masks are in stock in the USA. Ships via USPS Priority Mail and generally arrives within 3 to 7 days.

Where are these masks made?

Our masks are made in North America (Mexico) and ship from the USA

Are these masks protective?

This is not a medical/surgical mask and it is not FDA approved. However, these masks, if used correctly, can be helpful against dust, droplets, and to prevent you from touching your face. The CDC says the best way to prevent illness is to avoid exposure to COVID-19 by avoiding person-to-person contact and social distancing. CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. It is critical to emphasize that maintaining 6-feet social distancing remains important to slowing the spread of the virus.  CDC is additionally advising the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. The cloth face coverings recommended are not surgical masks or N-95 respirators.  Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.

How should I wash these masks?

Machine wash cold with soap. Tumble Dry Low. No Bleach. 

What is your return/refund policy?

Unfortunately, due to the sanitary nature of masks, we are unable to offer any returns or refunds. If you have a concern about your mask, please email us at support@tipjarmasks.com

Can I make a wholesale or custom order?

Yes! We can accommodate wholesale and custom design orders starting at 50 pieces. Visit this link or  email sales@tipjarmasks.com

I know of another tip jar or worthy fund for restaurant and bar workers, how can I recommend them?

Please fill out this form or email us at donations@tipjarmasks.com

How do we know the tips actually go to the tip jar funds?

We will update the tip amounts donated to each fund on our website and social media weekly. Also, we plan to share stories and features about the funds, the businesses involved, and most importantly, the hard-working staff!

All other questions please contact support@tipjarmasks.com